SALON & SPA POLICIES

We are committed to providing our guests with outstanding customer service and ensuring you leave radiating beauty. Please take a moment to review our policies and procedures. By scheduling an appointment with us you are agreeing to follow the below policies and procedures while in our building.

Guest Policies & Procedures

Cancellation Policy:

We require a credit card on file in order to reserve an appointment.

As a courtesy to our staff and so that we may accommodate other client needs, please give at least 48 hours notice if cancelling or rescheduling your appointments. Appointments canceled or rescheduled less than 48 hours in advance are subject to a cancellation fee of 50% of the total services scheduled. Any “NO SHOWS” or same day cancellations will be charged 100% of total services scheduled. Appointments arrivals: Due to COVID19 Capacity restrictions we ask that you arrive at at your scheduled appointment time and to arrive alone. We regret that late arrivals may not receive an extension of service time and may be asked to reschedule for a later date and time. Appointments arrivals: Please arrive a few minutes prior to your scheduled appointment time to allow for a stress-free check in. We regret that late arrivals may not receive an extension of service time and may be asked to reschedule for a later date and time. Children 12 and under must be accompanied by an adult at all times while receiving services.

For additional information or inquiries, please call 507.226.8889 or e-mail info@westendsalonexperience.com

Client Satisfaction:

In the event that you are not satisfied with your service, we will gladly offer you a one time service correction appointment. The one time service correction appointment are scheduled exactly like regular appointments and offered at no charge. You must contact us within 5 days of your original appointment. Your retouch appointment will be scheduled with the same stylist who performed the service. No refunds are given for services.

Return Policy:

The retail products may only be exchanged only within 5 days of purchase date.

Damaged, sale or discontinued items CANNOT be returned. Additionally, when items are purchased as a set, we can only accept returns of complete sets, not individual items. ***Products will not be accepted after 5 days from date of purchase***.

* Product Disclaimer: Our professional products cannot be exchanged past 5 days of purchase. In order to exchange a used product, there must be at least 90% of product remaining and will be subject to a 10% return fee.

 

 

Employee COVID-19 Policies & Procedures

  • We continue to encourage our team to stay home if they are feeling unwell and must present a NEG COVID-19 test result before returning to work.
  • We are routinely sanitizing and cleaning all frequently touched surfaces.
  • We use an ultraviolet hospital grade germicidal UV sanitizer along with Barbicide to sanitize our equipment.